Frequently Asked Question

How do I contact Krishna The Silk Store?

You may call/WhatsApp us on +91-7263966269 from Monday to Saturday [10:00 am to 6:30 pm]. Or drop us an email at info@krishnathesilkstore.com. Our team will be happy to assist you. You may also subscribe to our newsletters through our website krishnathesilkstore.com and follow us on Facebook, Instagram and more, to know about out Launches, New Arrivals, Offers & much more…

Can I have an account with you?

Yes! you may create an account with us through the Login Icon, simply by entering few details on our website and access all information related to your orders

I forgot my password, how do I reset?

To reset your password, please click on “Forgot Password” option available on the Account/Login page. Enter the email address, and the link to set a new password will be mailed to your registered Email ID.

What all products are available on krishnathesilkstore.com

Krishna The Silk Store is your luxury destination to the most Exclusive and Curated collection of Handloom/Handcrafted/Handwoven Sarees, Dupattas, Customized Designer Blouses, Premium Stoles, Ethnic Wear.

How do I place order with Krishna The Silk Store?

Select the products you would like to order placing them in the cart through ‘add to cart’ option. Once all added, click on ‘proceed to checkout’. Fill in your shipping details, payment details and complete the order.

How will I get order information?

Once the order is placed you shall receive an email confirmation along with the invoice on your registered email id. For all communications, you may provide your order number.

How many days the shipping of orders take?

The dispatch time will depend on the Saree you order. As our Sarees are completely Handloom/Handcrafted/Handwoven and in many cases made to order, we do mention the timeline for dispatch for each of our Sarees. Kindly refer to the product details on our website for dispatch related information or reach out to us on 84890 07777.

How do I track my order?

Before dispatching the orders, our team confirms the same and post-dispatch of the order, shares the tracking details on your email address provided. You may track the order with the tracking details shared.

Can I add more items to the existing order?

No, you may not be able to add items to existing order. You will need to place new order for more items you would want to order.

Can I replace the items in existing order?

Yes, if the product price, you want to order is same as the existing order value. However, if the items have different prices, then a new order will need placing. In above cases, kindly reach out to the customer care for the process before the dispatch of the existing order takes place.

How do I change my shipping details?

Kindly reach out to us on 84890 07777 immediately, before the dispatch of the order, for making changes to the shipping details. Once the order is dispatch, changes cannot be made to the shipping details.

How do I cancel my order?

For cancelling the order, kindly reach out to our customer care number or email us immediately before the dispatch of the order. Once the order is dispatched the order cancellation is not possible. And in case of cancellation of prepaid orders, Rs 300.00 INR will be deducted irrespective of the order status.

I am facing issue placing the order/Can I place order through phone?

You may call/WhatsApp us on 84890 07777 and our dedicated team will assist you with the various options for placing the order with Krishna The Silk Store

Are there any shipping charges?

Yes, for Indian shipping address, a] For Cash on deliver orders, Rs 100.00 INR b] For Prepaid orders, free shipping is available. c] For International orders, shipping charges will apply as per the country in which order needs shipping.

How does the delivery process work?

We deliver the products through reputed third-party courier services. You may easily track the order via tracking details shared. Once the parcel reaches the destination local office, the courier company intimates you of the delivery schedule when the parcel is set out for delivery. Maximum three delivery attempts are made by the courier company post which the parcels will come return to us.

What if I miss the delivery?

You may have option of scheduling the delivery as per your convenience by visiting the website of the dedicated shipping company. Still, if you miss the delivery, contact the customer care when the first attempt for delivery is made by the courier person, for us to arrange the delivery accordingly or reship the parcel in case if parcel was returned to us.

Are there any shipping charges?

Is cash on delivery option available at my location?

We have cash on delivery service available for Indian shipping address. However, there may be some pin code or remote areas where the COD option is not available. In such case, you may check with our customer service who will provide you information and help you to make prepayment.

Can we return/exchange or get refund on the order?

Yes, we do have return policy. You may raise your return request on info@krishnathesilkstore.com mentioning the Order number, reason and whether you need exchange or refund. Our team shall check the eligibility as per terms and conditions mentioned in our return policy and accordingly process your request.

How is the return processed?

Once the return request is accepted, we shall arrange the return pick up, the courier person will collect the parcel from your doorstep within 3 days and it takes approx. 7 working days for the returned parcel to reach us. Once the return parcel is received, the exchange/refund is processed, post successful quality check of the product.

When shall I get exchanged product?

On receipt of returned parcel, quality check is done. Post successful quality check, product requested in exchange is dispatched, post confirmation from you, as per the dispatch timeline.

When shall I get the refund?

Post receipt of returned product and successful quality check, refund is done within the timeline of 7 working days from date of receipt of returned product. Once refund is done, our team will share screenshot of same via registered WhatsApp or email id.

Do we get discounts on products?

Yes, we do have offers running as per Seasons and festivals. Please follow us on Facebook, Instagram for the Coupon code running.

How do I place order other than on website?

You may contact us on WhatsApp, email, FB messenger and Instagram. Our team shall help you with placing the order.

Does Krishna The Silk Store take bulk orders?

Yes, we do. Kindly email us your requirements details on info@krishnathesilkstore.com or connect with us 84890 07777

How do I send Krishna The Silk Store product as gift to dear ones?

You may contact us on +91-7263966269 and give us details. We shall send the product with customized details as provided by you.

What if I still have queries?

You may certainly read our policies on website or reach out to us through…

Call or WhatsApp: 84890 07777, Email id: info@krishnathesilkstore.com ,

Our team will be happy to assist. Happy shopping with Krishna The Silk Store!