RETURNS & EXCHANGES

THE RETURN POLICY

At Krishna the silk store, we ensure when you purchase something on our platform, you have a memorable and hassle-free experience. However, if you do not find the product satisfactory and wish to exchange, our easy exchange policy will help you to do so. The following steps will give you a clear idea of the process, step-by-step.

  • A return request has to be placed within 48 hours from the time of order delivered, via email only.
  • Orders which are undelivered due to any issues from the customer's end are inapplicable for Refund. Hence, its requested to not place any exchange request, in case of non-delivery of products wherein the customer was unreachable/out of station/has provided incorrect shipping information or any such issues which arises from customer side.
  • Once we receive the request, we shall send across an Email stating confirmation.
  • The product will be picked up from your doorstep, and the courier arrangements required for this will be our sole responsibility.
  • Once we get the product in our warehouse, it shall be put under quality testing.
  • If the product qualifies required parameters, we shall send across another mail confirming the acceptance of the product for exchange.
  • Exclusive Designer Sarees are ineligible for Exchange.
Kindly note: Only exchange will be accepted, return or refund will not be entertained.

Conditions Under Which Return Is feasible

The following are the parameters that have to be met for validating a return:

  • The product must be unused.
  • It must not have any stain, sweat or body odour on it.
  • It must not be torn or damaged.
  • The price tags and/or paper tags should be unaltered.
  • The packaging and folding should be intact.
  • The product must not be washed or dry cleaned.
  • Please note, our Sarees are Handloom/Handwoven/Handcrafted, hence irregularities eg. in weaving, color variations, color spread etc are usual, and will not be considered as defect/damage. Kindly reach out to our customer care team for any further information.
  • Blouses are not considered for return. Once the blouse is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested to not to place any return or refund requests post a blouse purchase.
  • Dupattas are not considered for return. Once the dupatta is delivered to the customer, it is considered as the final sale involving no options of return/exchange/refund, so customers are requested to not to place any return or refund requests post a dupatta purchase.
  • Products purchased on any discount/offers/sale are INELIGIBLE for Exchange.
  • Products that are made on “Pre-Order” basis are not eligible for any exchanges unless the product is damaged. Which is very unlikely as the products undergo quality check before dispatch.
  • Any order worth more than 50,000 INR is not considered for Exchange.
  • Order placed for Sarees' in exchange is ineligible for exchange. Exchange is entertained only once for one invoice.
  • No return shall be entertained if the product is purchased with customization (Fall & Pico and/or Running blouse stitched)
  • Any orders which are dispatched on urgent basis, on customer request, before the dispatch timeline, will be ineligible for Exchange.
  • Products purchased using EMI options, available on website, are not eligible for returns/refund/exchange.

When Can You Cancel An Order?

Any purchase can be cancelled before the shipment process is initiated. Once the shipment process is started, the product will not be eligible for cancellation. However, you can initiate a return once it is delivered to you. If cancellation is requested before the shipment/dispatch of the product, the entire amount you have paid will be returned. Kindly note, Prepaid orders will not be considered for any cancellation and/or refund.

Disclaimer

We have done our best to display the colors of the products as accurately as possible on this site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We request you to make allowance for such variation in the color of the products as displayed on the website when compared to the product you have received.

The Customer should take note of the following:

  • The colors red, maroon and orange tend to reflect differently.
  • The colors green and blue may overlap, as is the case with off-white, white and cream.
  • Sea Green sometimes looks Aqua Blue, and the other way around.
  • Sequins and beads used to embellish the product tend to come off in spite of prudent care.
  • The tassels/pompoms used to embellish the product may vary with the color shown on website and of every piece of particular Saree as it's Handwoven
  • The sequins, beads, zardozi with prel latkans used to embellish the product specifically blouses may come in variety as per the availability of the designs of the same.
  • In Kalamkari Sarees, as it is Hand-painted/Handcrafted and in Hand Painted/Hand block Print Sarees, color spread and irregularity in design is common, hence it won't be considered as damaged/defective and no return/refund/exchange request will be considered.